Return and exchange policy

CANCELATION POLICY:

You have 24 hours to review and cancel your order. Within this time, you may make changes to your order, exchange items, or cancel your order. Please contact us at office@modernhomestyle.net within 24 hours if there is any reason to change or cancel your order. Orders canceled after 24 hours are subject to a cancellation and 30% restocking fee in addition to any shipping charges incurred as may apply.

 

RETURN AND EXCHANGE POLICY:

At Modernhomestyle.net we have one goal; We want every customer to be 100% satisfied with every part of their interaction with us, from selection, to purchase outdoor furniture, payment, delivery and customer service. If for any reason you are not satisfied with your order, simply initiate a return within 7 days of delivery for a refund or exchange (excluding Shipping and Processing fees). You must return items in original packaging, in the same condition in which it was received and with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. Otherwise, we will charge the shipping costs both ways, and there will be a 30% restocking charge for all orders. All returns need to be submitted via email at office@modernhomestyle.net.

Once we receive your items we have a 72 hour inspection window. After the item passes inspection, the refund is processed and applied to the original payment method within 5 business days. Finally, it will take another 2-10 business days for your bank to return the funds back into your credit card account. You will be given the correct credit for the purchase upon receipt and inspection of the product.

Non-stock items, lay-away orders and special orders are not returnable or cancelable.

To initiate a refund or exchange please contact as at office@modernhomestyle.net


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